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Privacy Policy

This policy explains what personal data GONT LTD collects through this website, why, and what your rights are under UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Who we are

GONT LTD is responsible (the controller) for the personal data described here. GONT LTD is registered in England and Wales, company number 11245482. Registered office: Unit E2, 283 Water Road, Wembley, HA0 1HX.

Email: info@gont.co.uk. Phone: +44 7783 930505 (Monday to Friday, 9am to 5pm).

2. What we collect and why

Quote and contact requests

When you send the quote form we receive your name, email address, phone number (optional), the service you chose (optional), your message and your consent. We also record the page you sent it from, how you reached the website (for example a search engine or a link) and a one-way code made from your IP address, which helps us block spam.

We use this to reply to you and to prepare a quote. The legal basis is taking steps at your request before entering into a contract, and our legitimate interest in answering enquiries. When you call or email us, we use the details you give us in the same way.

How long we keep your data

  • Enquiries that do not lead to any work: up to 24 months from our last contact with you, then we delete them.
  • Customer details (quotations, invoices and guarantee records): 6 years after the work is finished, as required by HMRC and the Limitation Act 1980.
  • Spam and rejected submissions: deleted straight away.

Enquiries stored in our website panel are deleted automatically when these periods end.

Website statistics without cookies

We count page views to see how the website is used. No cookies are used for this and nothing is stored on your device. To count unique visits we create a code from your IP address, your browser and a value that changes every day, so a visitor cannot be recognised across days. We also record the page, the website you came from (domain only) and whether you use a phone or a computer. The legal basis is our legitimate interest in running and improving the website.

Google Analytics (only with your consent)

If you allow statistics cookies in the cookie banner, we use Google Analytics 4 to see how the website is used: pages viewed, how you arrived, the type of device, and actions such as sending a quote request or clicking our phone number, email address or directions. Google Analytics sets the cookies _ga and _ga_* for up to 2 years and processes the data on our behalf under Google's privacy policy. The legal basis is your consent, which you can withdraw at any time with “Cookie settings” at the bottom of every page; Google Analytics then stops and its cookies are deleted. Without consent it does not load at all.

Google Maps

The map of our showroom loads only when you choose to show it or when you allow marketing cookies in the cookie banner. Only then does your browser connect to Google, which may then collect data and set cookies under its own privacy policy.

3. Cookies

Optional cookies (statistics with Google Analytics, and marketing, such as the Google map) are used only with your consent. Details and settings are in our Cookie Policy.

4. Who we share data with

We do not sell your data. Our website and our email are provided by IONOS (1&1 IONOS Ltd, UK), which stores the data and handles enquiry emails on our behalf. If you allow statistics cookies, Google processes website usage data for us through Google Analytics. We disclose personal data only where the law requires it, for example in response to a court order or a law enforcement request.

5. Security

We take appropriate measures to protect personal data against misuse and unauthorised access. Enquiries are only available to authorised people at GONT LTD through a password-protected panel.

6. Your rights

You have the right to:

  • know why your data is needed, what happens to it and how long it is kept;
  • access the personal data we hold about you;
  • have it corrected, completed, deleted or restricted;
  • withdraw your consent at any time, where processing is based on consent;
  • receive your data and have it transferred to another controller;
  • object to processing based on our legitimate interests.

To use these rights, contact us at info@gont.co.uk. Please tell us clearly who you are, so that we do not change or delete the wrong person's data.

7. Complaints

If you are not happy with how we handle your personal data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, ico.org.uk.

8. Other websites

This policy does not cover other websites linked from ours, such as our social media pages. Please read their own privacy policies.

9. Children

Our website is not aimed at children and we do not knowingly collect personal data from children.

10. Changes to this policy

We may update this policy. The current version is always on this page.